• What defines the Ad Astra experience?

    • Ad Astra is built on the principles of quiet luxury and high-level hospitality. Beyond the vehicle, you are hiring a professional chauffeur with a background in Michelin-starred service standards. Our goal is to anticipate your needs—whether that is a silent cabin for a focused morning, or a curated selection of amenities for a special evening

    What amenities are included in the vehicle?

    • Every journey features climate-controlled comfort, chilled premium bottled water, high-speed device charging for all platforms, music selection via Spotify upon request and a pristine, non-smoking environment. Specific requests for preferred beverages or reading materials can be accommodated with 24-hour notice.

  • Why choose a luxury electric vehicle?

    • The BMW iX M60 represents the pinnacle of sustainable luxury. It offers a near-silent cabin, eliminating the vibration and drone of a combustion engine, allowing for effortless conversation or rest. With an AWD electric powertrain and advanced air suspension, it provides the smoothest ride currently available in the Kansas City market.

    How much luggage can the vehicle accommodate?

    • The BMW iX is a full-sized luxury SUV. It comfortably fits 3 adult passengers with 3 large checked suitcases and additional carry-on items. For larger groups or excessive luggage, please contact us directly to ensure a seamless fit.

  • How are airport arrivals handled?

    • We utilize real-time flight tracking to ensure your chauffeur is on-site the moment you land, regardless of delays. Your chauffeur will text you upon arrival. For a seamless experience, we offer both curbside pickup and 'Meet & Greet' service inside the terminal.

    What is the cancellation and wait-time policy?

    • We value your time and ours. Cancellations made more than 24 hours in advance are fully refundable. For airport transfers, we provide a 30-minute grace period for domestic flights and 60 minutes for international arrivals. Extended wait times are billed at our standard hourly rate.

  • What is the Founder’s Circle?

    • The Founder’s Circle is an invitation-only membership program designed for our most frequent executive and private clients. By capping the number of members, we ensure guaranteed availability and a hyper-personalized level of service that traditional black car companies cannot match.

    What are the benefits of membership?

    Members enjoy a suite of exclusive privileges, including:

    • Guaranteed Availability: Priority scheduling, even during peak events or holidays.

    • Fixed-Rate Predictability: Access to preferred member rates and simplified monthly billing.

    • Bespoke Amenities: Personal preferences—from cabin temperature to specific refreshments—are saved and prepared automatically for every journey.

    • Direct Communication: A dedicated line for instant booking and adjustments.

    How do I join the Founder’s Circle?

    • To maintain our service standards, membership is limited. We are currently accepting inquiries from frequent travelers in the Johnson County and greater Kansas City area. You may inquire about current openings during your next journey or by contacting us directly through our 'Contact Us' form.